This week in my MTI562 class we have been learning about solving tech problems. With having experienced problems in the computer lab every time we go, I just naturally know what to do. Whether it is a hardware issue (mouse not plugged in) or a previous student did not log out, I could solve most issues. However, one of the tech problems we face is mostly "operator error", such as typing in the wrong email address or URL. I spend the time trying to figure out what the student did or didn't do correctly. This delays my time with the class and adds to my frustration in the computer lab.
As mentioned in MTI562, give the problem back to the student to solve. Being able to see their mistake would be a great accomplishment for them! I really like the idea of the students solving the problem because they need the opportunity to experience it. In the new Common Core State Standards, students need to be able to persevere and attend to precision. A few of my students would just rather raise their hand and ask for help without even figuring it out themselves. Just by looking over what they typed, they could see their mistake, such as reversing letters or leaving something out of an address. Sometimes I even encourage them to delete it and start over. A few other students who take it upon themselves have asked their neighbor to read the letters to type in so they can try it again. Using whichever strategy, I will be thrilled to see them face that problem and solve it on their own!
As for the other issues in the lab, I want to be able to show the students how to solve them on their own. Then they would be able to persevere through different techniques. If they try and it still doesn't work, then they can ask me. Most problems I experience can be solved by the student. This will be a great time saver for me and be able to attend to other matters in the computer lab.